Refund and Return Policy – MEMEVIRAL

Refund and Return Policy – MEMEVIRAL

Effective Date: March 12, 2025

At MEMEVIRAL, we are committed to providing the best products and customer experience. If you are not satisfied with your purchase, we offer a straightforward return and refund policy. Please read our policy carefully for detailed information on how to return or exchange products.

1. Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your product within 30 days of receiving your order, under the following conditions:

  • Eligibility for Return: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it, with all original packaging intact.
  • Non-Returnable Items: Some items are non-returnable for hygiene and safety reasons, including opened skincare products or products that have been used.
  • Return Process: To initiate a return, please contact us at info@memeviral.xyz with your order number and the reason for the return. Our customer service team will provide you with instructions on how to return the product.

2. Refund Policy

  • Refund Eligibility: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain cases, only partial refunds may be granted (if applicable), such as items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
  • Shipping Costs: Refunds will only cover the cost of the product. Unfortunately, shipping charges are non-refundable. If you received free shipping and return the product, the original shipping cost will be deducted from your refund.

3. Exchanges

If you received a damaged or defective item, we offer an exchange. Please follow the same return process outlined above to exchange your product for an identical one, free of charge.

4. How to Return Your Product

  1. Contact Us: To begin the return process, please reach out to our customer service team at info@memeviral.xyz with your order details.
  2. Pack the Item: Carefully pack the product in its original packaging (if possible) and ensure that it is securely protected to avoid damage during transit.
  3. Return the Product: Ship the product to the address provided by our customer service team. You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item.
  4. Refund Processing: After we receive the returned product, we will notify you once your refund is processed.

5. Late or Missing Refunds

If you haven’t received your refund after the processing time, please:

  • Check your bank account and contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at info@memeviral.xyz, and we will assist you further.

6. Cancellations

If you wish to cancel an order, please contact us immediately at info@memeviral.xyz. Once your order has been shipped, we are unable to cancel it. In that case, you can initiate a return after receiving the item.

7. Customer Service

For further questions or assistance, feel free to contact us at:

📍 Street: 2117 Green Street, Nashville, United States
📞 Phone: 615-544-3080
📧 Email: info@memeviral.xyz
🌐 Website: https://memeviral.xyz/